Critical Skills for CHC Managers and Supervisors
Date: |
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Location: |
The Bostonian Hotel, 26 North Street at Faneuil Hall Marketplace, Boston |
Meeting Materials
Description
This is a repeat session of the one held last year.
This intensive, highly interactive 2-day training enables CHC managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today's challenging and fast-changing CHC environment.
Participants will gain crucial skills to put into immediate action! Learn to:
- Utilize Behavioral Interviewing techniques to hire employees with the right skills and "fit" for the long term
- Manage, lead and retain flexible, responsive, satisfied, and customer-focused teams
- Communicate for results, build trust, and de-escalate conflict
- Coach and develop employees and drive accountability
- Lead and manage organizational change
- Maintain legal compliance when handling day-to-day management issues
- Create and sustain a culture of service excellence
9:00 am Check in and continental breakfast - sessions begin promptly at 9:30 am and ends at 3:30 pm.
This session will again be held on October 17 & 18, 2017 at the Publick House in Sturbridge, MA. Look for more information on our website in June.