Critical Management Skills for CHC Managers & Supervisors

Location: League Training and Learning Center, 16 Brooks Street, Worcester
Meeting Materials
             Flyer/Agenda       Registration - Online      

This intensive, highly interactive 2-day training enables CHC managers and supervisors to develop and hone critical skills to successfully lead and manage employees in today's challenging and fast-changing CHC environment.

Participants will gain crucial skills to put into immediate action! Learn to:

  • Utilize Behavioral Interviewing techniques to hire employees with the right skills and "fit" for the long term
  • Manage, lead and retain flexible, responsive, satisfied, and customer-focused teams
  • Communicate for results, build trust, and de-escalate conflict
  • Coach and develop employees and drive accountability
  • Maintain legal compliance when handling day-to-day management issues
  • Create and sustain a culture of service excellence

9:00 am Check in and continental breakfast - sessions begin promptly at 9:30am and ends at 3:30pm.